Accelerating Sales Team Performance
Designed for sales leaders, this course will help you leverage key sales leadership techniques for better business results. Increase your sales team’s performance with solid leadership, smart talent management, a strong sales culture and a winning sales process.
- Strengthen your sales leadership capabilities
- Sustain sales peoples’ commitment to action
- Execute a sales program that delivers revenue and profit growth
Building Brand Power
Powerful brands exhibit increased customer loyalty and higher profitability. Learn to develop and maintain effective brands for competitive advantage and growth. Strengthen brand health and capitalize on brand extension opportunities.
- Evaluate how customers perceive your brand
- Prolong the life cycle of well performing or premier brands
- Revitalize neglected or underperforming brands
Customer Service Excellence
Build a customer service team capable of delivering consistently excellent service. Define your cultural roadmap and vision, and design clear processes for each phase of the customer engagement cycle. Maximize customer relationships and revenue.
- Master the steps of every successful customer interaction
- Establish new standards of service excellence
- Respond to difficult customers and emotional situations
Fundamentals of Marketing for Non-Marketers
This course examines the fundamental concepts and skills of marketing, and the formulation of winning marketing strategies and action plans. Explore the basic toolkit that marketers use every day to segment customer groups and create lasting bonds with the target market.
- Create positioning statements that provide sustainable differentiation
- Develop great brands that connect with customers
- Use the marketing mix to build competitive advantage
Almost all communications today are “marketing” communications. These messages work best when they are held together with a consistent strategy and style. Create, manage and evaluate a marketing communications program that integrates multiple communication channels.
- Generate strong media plans and brilliant creative
- Hit your segmentation and communication targets
- Use highly effective techniques to guide your efforts
Product and Service Management Boot Camp
This five-day program provides managers with strategic frameworks and best practices for analyzing market opportunities and developing products and services that maximize profitability. Spot opportunities for growth and take your company to the next stage of success.
- Create strategies to differentiate and market profitable product lines
- Craft a winning launch plan
- Enhance organizational capacity in marketing strategy and innovation
Have your dedication to professional development formally recognized with an Executive Education certificate. Select the content and timing that work best for you, and design a learning plan that suits your learning needs.