The next time you make a complaint to your cellphone or cable company, don’t get personal. New research from the UBC Sauder School of Business, published recently in the Journal of Applied Psychology, has found that what you say to customer service employees can determine the quality of service you receive.
The UBC Sauder School of Business submitted its first Principles for Responsible Management Education (PRME) progress report this month as a signatory of the initiative. PRME is the major organized relationship between the United Nations and global business schools.
The Peter P. Dhillon Centre for Business Ethics wrapped up the year by hosting Bain Capital Managing Director Greg Shell. Shell came from Boston to spend two days with the UBC Sauder community, participating in events organized by the Dhillon Centre, the UBC Sauder Philanthropy Program and the UBC Sauder Centre for Social Innovation and Impact Investing.
You’ve watched them comfort colleagues, defuse tense situations and take the heat from tough bosses. These toxic handlers voluntarily shoulder the sadness, frustration, bitterness and anger of others so that high-quality work continues to get done.
The Peter P. Dhillon Centre for Business Ethics has taken another step forward by naming the members of its Advisory Board.